RETURN & EXCHANGE PROCEDURE
Please read our sizing guide if you have any queries about fitting to figure out your size. This may help you avoid any inconvenience in terms of exchanging your purchases.
We will happily accept exchanges for items that do not fit correctly or that are faulty and swap them for the right size and model if available. We work on a five working day exchange policy for items that do not fit, AND meet the following criteria:
1) Items must be in their original purchase condition including the original product packaging
2) Items must be returned with original tags intact
3) Items and original packaging must be unmarked and not defaced
Items returned without the above conditions being met will not be eligible for exchange or return.
If you're not happy with the texture or color (or any aesthetic aspect) of a product you've purchased, unfortunately we cannot accept that as a valid reason for exchange.
All items for exchange must reach us within five working days (local customers) or fourteen days (international customers) upon receipt of the item.
We offer three methods for customers to conduct the RETURN & EXCHANGE:
HASSLE FREE EXCHANGES OR RETURNS THROUGH FLIPS COLLECTION SERVICE
This is a paid service that you can opt for for a hassle free door-to-door pick up and delivery experience. Please read the instructions below:
1) Click here to purchase a Exchange Ticket or Click here to purchase a Return Ticket
2) After you have completed your purchase, you will receive a tracking number upon confirmation of the order.
3) Please pack your item and write clearly the tracking number you receive on the parcel and have the item ready for collection as indicated in your Exchange or Return order.
4) This Exchange or Return service is only applicable for orders made within Singapore
IN-PERSON EXCHANGE AT FLIPS COLLECTION OFFICE
This service does not have any charges but requires you to come in person to make the exchange. Please make an in-person exchange appointment by submitting this form. Once submitted, your appointment is confirmed. If you miss your appointment, please make another one through the same form.
TRACKABLE POSTAL (APPLICABLE FOR RETURNS ONLY)
If the item doesn’t fit and you would prefer a refund, please ensure that the product is returned in clean and unmarked condition with original packaging, tagging intact and accompanying documents. You may use any shipping or postal company of your choice, however the refund can and will only be processed upon receiving the items in good order. Hence, we recommend using a trackable service with Singapore Post. This option will be at your own cost. Once the item is returned in good order, we will proceed with issuing you a refund.
RECEIVED A FAULTY PRODUCT?
If a product is faulty because of manufacturing faults, we will replace it with a new item or issue a refund should the item be unavailable. If you prefer, we can also award a store gift voucher. We will not replace items that have clearly been damaged because of wear and tear. When returning footwear, please return with original box or packaging inside another box.
All products MUST be returned with receipt and original tags attached. Please send items with a track and trace number so it won't get lost in the mail.
WHAT ABOUT ON-SALE ITEMS?
Sorry no refunds or exchanges on sale items (but if it is faulty we will honour an exchange or refund request). Please email us (firstname.lastname@example.org) if you have questions before you buy.