Return & Exchange

EXCHANGES

Please read our sizing guide if you have any queries about fitting to figure out your size. This may help you avoid any inconvenience in terms of exchanging your purchases.

 We will happily accept exchanges for items that do not fit correctly or that are faulty and swap them for the right size and model if available.

 We work on a five working day exchange policy for items that do not fit, AND meet the following criteria:

1) Items must be in their original purchase condition including the original product packaging
2) Items must be returned with original tags intact
3) Items and original packaging must be unmarked and not defaced

If you're not happy with the texture or color (or any aesthetic aspect) of a product you've purchased, unfortunately we cannot accept that as a valid reason for exchange.

All items for exchange must reach us within five working days (local customers) or fourteen days (international customers) upon receipt of the item and subject to availability. We recommend using our integrated courier with tracking and collection service.  

How to return your item through a collection service with our preferred courier:

1) Click here to purchase a Exchange Ticket
2) After you have completed your purchase, please email us at support@flips.com.sg with your purchase ID and preferred collection address 
3) We will verify the purchase and proceed with arranging the pick-up of your item

RETURNS

Returns must be sent back to us within five days (local customers) and fourteen days (international customers) upon receipt of delivery. We recommend using our integrated courier with tracking and collection service. 

How to return your item through a collection service with our preferred courier:

1) Click here to purchase a Return Ticket
2) After you have completed your purchase, please email us at support@flips.com.sg with your purchase ID and preferred collection address 
3) We will verify the purchase and proceed with arranging the pick-up of your item

No fuss returns:

If the item doesn’t fit and you would prefer a refund, please ensure that the product is returned in clean and unmarked condition with original packaging, tagging intact and accompanying documents.

Other return terms:

If a product is faulty because of manufacturing faults, we will replace it with a new item or issue a refund should the item be unavailable. If you prefer, we can also award a store gift voucher. We will not replace items that have clearly been damaged because of wear and tear. When returning footwear, please return with original box or packaging inside another box.

All products MUST be returned with receipt and original tags attached. Please send items with a track and trace number so it won't get lost in the mail.

On Sale items:

Sorry no refunds or exchanges on sale items (but if it is faulty we will honour an exchange or refund request). Please email us (support@flips.com.sg) if you have questions before you buy.